Functional Support Specialist

Functional Support Specialist on a global scale

Do you want to contribute to global challenges with solutions based on data and artificial intelligence? Want to work with the latest technologies? Blue Radix is looking for an Functional Support Specialist with a good skillset to support customers and colleagues to run our autonomous greenhouse software smoothly.

In this role you are the bridge between our customers and the rest of our team. You are responsible for the optimal functioning and continuity of our systems. You are a vital connector between our users, colleagues and our external partners. You help with technical questions, service request and monitoring our landscape. Next to this you are responsible for setting up, maintaining and coordinating new connections for our worldwide customers with our external partners.

Who we are?

Blue Radix is the AI-specialist and market leader on autonomous greenhouse management in the international horticulture market. Our customers grow high-quality crops with the latest technology. Our algorithm-based technology has been fully developed in-house by a highly motivated group of data, crop, energy, and tech experts. 

We use the latest technology to offer a robust and scalable AI-platform to support our fast-expanding customer group. Are you eager to help us achieve this great ambition?

Your job

As a Functional Support Specialist, you serve as the vital link between colleagues, external partners and our customers.

• System Setup & Support – Manage technical connections for new and existing customers and provide timely support via email, phone and Teams.

• User Support & Incident Management – Deliver first- and second-line SaaS support, diagnose issues, coordinate solutions with internal teams & vendors, and handle service requests.

• System Performance & Security – Conduct regular performance and security checks, monitor system health 24/7 with the team, and mitigate vulnerabilities.

• Vendor & Partner Coordination – Collaborate with SaaS vendors and partners for integrations, updates, and issue resolution while ensuring seamless IT communication.

• Data & Reporting – Generate insights on system performance and support users with data retrieval, analysis, and reporting.

• Process Optimization & Automation – Identify automation opportunities and continuously improve service processes for efficiency.

• Security & Compliance – Ensure adherence to data protection policies and maintain system security at all levels

Requirements

What are you bringing along?

You have been working as a Functional Support Specialist for at least four years. You also have experience in <<main competences required>>. During these years, you have developed a solid skill set:

• Minimal of 4 years’ experience in functional support in a dynamic organization.

• Strong background and experience in troubleshooting and resolving technical issues.

• Knowledge and experience of automated information systems, applications and work processes.

• Excellent problem-solving and communication skills.

• You work structured and have a pro-active, flexible and positive attitude.

• Experience with managing 3rd parties and collaboration with IT suppliers of customers.

• Knowledge and experience with Microsoft Azure administration is a plus.

Welcome to Blue Radix

Blue Radix is the AI-specialist and market leader on autonomous greenhouse management in the international horticulture market. Our customers grow high-quality crops with good profits with the latest technology. Our algorithm-based technology has been fully developed in-house by a highly motivated group of data, crop, energy, and tech experts. We use the latest technology to offer a robust and extremely scalable platform to support our fast-expanding customer group.

 
Together we design, develop, and operate these algorithms to help growers worldwide optimise their greenhouse production and reduce their water and energy usage.

When you work at Blue Radix, your contribution has a direct impact. You are involved in the direction of our strategy; you ar given professional freedom, and you take responsibility. Although we are a relatively new company, you will find a professional attitude with a divers team in terms of age, nationality and experience. We embrace diversity and equal opportunity.

Why work at Blue Radix?

You will become part of a team of talented, skilled, and educated colleagues developing cutting-edge solutions. You fit in perfectly if you are looking for:

• The opportunity to create a world that is future proof, whilst expanding your know-how, fulfilling your ambitions, and evolving new initiatives. Develop yourself by joining high quality personal skills training, visit conferences or follow courses with your team.

• We enjoy to spend time together during lunch, drinks and events to get to know each other and have a good time. The diversity in our team provides a great source of amazing stories, experiences and insights.

• Always something exciting to work on with our broad range of activities ranging from energy optimisation to climate control algorithms using advanced technology.

• The chance to be part of an exciting journey in a growing company with an international customer base.

• When you work at Blue Radix, you contribute directly to our success. You are involved in the direction of the strategy; you are given professional freedom and you take your responsibility.

• A good balance between working at home and meeting colleagues at the office.

• A great location to work in the Van Nelle factory (World Heritage Location) with awesome coffee.

Up for the challenge?
Send us your resume and a motivation letter—written by you, not ChatGPT. We love AI, but this time, we need a human!